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Lothian Buses and Edinburgh Trams launch new integrated travel app

Posted: 11th June 2024

Lothian Buses and Edinburgh Trams are today (3 June 2024) delighted to announce the launch of a new fully integrated bus and tram app.

The new app allows customers to plan their journeys in advance with reliable timetable information and real-time departure boards for each stop across Edinburgh and the Lothians.  The platform was designed in partnership with technology company UrbanThings and Lothian’s in-house Commercial and Digital teams.

Users are able to plan all aspects of their journey in advance with newly developed integrated ticketing and planning features. Customers also have the option to purchase and gift tickets to friends and family for travel across the Lothian Buses and Edinburgh Trams networks.

Customers can travel around Edinburgh with the option to view real-time service updates on their chosen bus or tram stop, meaning users can plan and adapt to changes to the network while on the move.

Sarah Boyd, Managing Director for Lothian said: “With over 2 million customer journeys per week, we are pleased to introduce our new bus and tram app which will enhance the travel experience for residents and visitors to Edinburgh and the Lothians.  Bringing together journey planning and ticketing in one place will support seamless, integrated travel across both our bus and tram network with advanced accessibility features providing a more inclusive service for all of our customers.

“The introduction of the new digital platform marks an exciting time for our business and we look forward to continuing to work with the team at UrbanThings to further develop and enhance our overall customer experience.”

Lea Harrison, Edinburgh Trams Managing Director, commented: “The launch of the new app marks another major step forward for the city’s integrated travel network, making it easier than ever for local residents and visitors alike to take full advantage of its excellent public transport options.

“Our multi-model tickets are already popular, and this new platform is set to encourage even more people to discover the benefits of both trams and buses.”

Cllr Scott Arthur, Transport Convener for the City of Edinburgh Council, said: “It’s great news that Lothian and Edinburgh Trams will have this fully integrated bus and tram app for residents and visitors to the city. Promoting and encouraging use of public transport, along with active travel, is a key priority for the Council.

“Edinburgh Trams is exceeding all expectations and the 2 million weekly passengers carried by Lothian Buses clearly demonstrates the continued growth of public transport in Edinburgh. The development of this new app is a really positive step forward and shows the benefits that an integrated transport system can bring.”

Adam Toone, CEO at UrbanThings, says: “We are really delighted to introduce the new bus and tram app. Our primary goal remains to empower passengers with a seamless platform while promoting the use of shared transport. With features such as convenient smartcard registration, mobile ticketing, and live journey planning, we are confident that this app will significantly enhance the travel experience in Edinburgh.”

Customers can download the app from the App Store or Google Play Store by searching for ‘Lothian Buses/Edinburgh Trams.’

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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