Edinburgh Chamber of Commerce Complaint Handling Policy

Edinburgh Chamber of Commerce is committed to providing the highest levels of care to all our customers. We hope you will not have cause to complain about our service, however, if a problem arises, please do let us know as soon as possible.

What to do if you have a complaint

Please contact us at, detailing the nature of your complaint and giving all relevant details so we can undertake an initial investigation. We would ask you to provide your contact details, and indicate your preferred method of communication, e.g. telephone, email.

Our complaints procedure

  • We will acknowledge receipt of your complaint, using your preferred method of communication, within three working days.
  • We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely.
  • We aim to resolve all customer complaints as quickly as possible. The length of time will depend on the issues involved. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
  • We aim to resolve all our customer complaints internally. If, however, you are not satisfied with the outcome of our complaints procedure, then please contact the British Chamber of Commerce, 65 Petty France, London SW1H 9EU