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Jobs Boost for Business Stream in Advance of England Market Opening

Posted: 10th November 2016






Business Stream has added to its team in Edinburgh, as the specialist water retailer ramps up preparations to compete in England’s non-domestic water market, in April next year.


Already the market leader in Scotland, Business Stream is set to become the third-biggest operator in the combined Anglo-Scottish market, having purchased the non-household customer base of Southern Water this summer. Following the deal, around 105,000 non-domestic customers across Kent, Sussex, Hampshire and the Isle of Wight will transfer to Business Stream.


Ahead of the transition, the company is strengthening its teams at its Edinburgh headquarters. In the first phase of recruitment, 15 new customer contact advisers have joined Business Stream, increasing its team of water and wastewater experts to ensure all its customers continue to receive the specialist support and care they need.


In addition to the new jobs in Edinburgh, the company has also opened a new office in Worthing, accommodating the team who will transfer from Southern Water as part of the acquisition.


Jo Dow, CEO at Business Stream said: “Continuing to recruit and train the best talent to enable us to deliver great service to our existing and new customers is a key factor in our continued success.


“Our new colleagues join us at an exciting phase in our growth. They will play an integral role in ensuring our new customers experience a seamless transfer from Southern Water, and our established customers continue to receive the support and care they need.


“At the same time, our new Worthing base gives us a physical presence on the ground from which we can lay down roots with the neighbouring business community. In England, we have a new £2.5 billion market opening on our doorstep and we are ideally placed to take a share of it by leveraging our knowledge, capability and experience, gained from eight years of operating in the Scottish market.”


From April, around 1.2 million businesses and public bodies in England will be able to choose their water supplier, an option only currently available to the largest water users. Business Stream already looks after a number of large business customers based in England, including House of Fraser. However, next year’s market opening will present a new opportunity for businesses and public sector organisations of all sizes to take advantage of the benefits on offer from competition.




For further information contact Stewart Argo or Rory Brown at Weber Shandwick on 0131 556 6649 or,


Notes to Editors


About Business Stream


  • Business Stream is the largest operator in the Scottish non-domestic water market. Its most recent profit before tax was £31 million from revenue of £320 million. Headquartered in Edinburgh, it also has an office in Glasgow, and employs around 250 staff.


  • In June 2016 Business Stream announced it was buying the non-domestic customer base of Southern Water. The acquisition will see it become the third biggest provider in the Anglo-Scottish market with an 11% share and is expected to create around 40 new jobs. The deal will formally take effect from 1 April 2017 when the English market fully opens for competition.


  • Since retail competition was introduced to Scotland in 2008, Business Stream has saved businesses and public sector organisations over £133 million and helped them conserve more than 24 billion litres of water.  These benefits include £54 million in water efficiency savings, more than £72 million in discounts and £7 million in energy efficiency savings.


  • The company is a wholly-owned subsidiary of Scottish Water with its own board and independent management team. It was formed in 2007 with the goal of providing a first class service for business customers on the opening of the competitive market.


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