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News & Blog

Hutchinson Networks Opens 24-hour Network Operations Centre

Posted: 23rd February 2015

Hutchinson Networks is proud to announce the opening of its 24-hour Network Operations Centre (NOC), offering network monitoring and support for its customers’ networks and devices – 24 hours a day, 7 days a week.

Network downtime can have a significant impact on a business, including increased costs, loss of income, loss of reputation or even regulatory problems. IT infrastructure issues come in a variety of forms, and all pose risks to an organisation. If these problems occur out of hours, the issue may go unresolved for several hours or even days, often leaving organisations with an unidentified single point of failure. Health monitoring can help to resolve all of these problems.

With Hutchinson Networks’ 24-hour NOC, businesses can mitigate these risks by identifying and resolving network issues as soon as they arise. Our Network Monitoring service is operational 24/7, manned by certified IT engineers round-the-clock. Any issue on a network or device immediately registers an alert so that irregularities can be resolved as soon as possible, minimising downtime and diminished productivity.

One of the most important benefits of network monitoring is that it can be done 24/7 and send an alert any time of the day so that irregularities in the network can be resolved immediately. Common irregularities and errors include: high ping average, high temperatures, flapping switch ports, down ports and service errors. When an issue arises, our system sends an alert so that IT administrators are able to take immediate and necessary measures to ensure that the issue does not result in diminished productivity and downtime. Without monitoring, any issue might go unnoticed for weeks, until such time as it impacts on the system’s operations.

Hutchinson Networks can provide 24/7 monitoring and support of your networks.

  • Based at the Hutchinson Networks’ IC (Integration Centre) in Edinburgh.
  • Manned 24 hours a day, 7 days a week.
  • Provides immediate issue identification and expert resolution.
  • Continuously displays health-monitoring information for all customer devices.
  • Service desk phone number and web portal allows customers to raise incidents or ‘Business As Usual’ requests.
  • Incident management procedures for handling customer outages.

About Hutchinson Networks:

With its headquarters in Edinburgh, Scotland, Hutchinson Networks has quickly built a worldwide reputation for providing IT solutions that deliver for their customers – at any stage of their network’s lifecycle. This award-winning organization boasts an extensive range of products and professional services and prides itself on offering impartial, multi-vendor, customer-driven solutions. Now looking to advance their capabilities in the US and beyond, Hutchinson Networks has made these strategic appointments to further expand their expertise and ability to engage with its customers.

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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