Key dates confirmed for East Coast Upgrade

As you may have already seen from Network Rail, the 2020 and 2021 dates for key works on the £1.2 billion East Coast Upgrade have now been confirmed, with a programme aimed at delivering improvements for passengers as soon as possible.

We are working in partnership with Network Rail to deliver their upgrades which will allow us to run more trains between London, the North of England and Scotland, and to deliver quicker, more reliable journeys across our route.

More information can be found on our website and on the dedicated project website.

If you have any questions on this announcement or the wider project, please just let us know.

Building long term confidence in rail travel

We are also looking at providing further reassurance to those who are thinking about travelling by train but have not yet done so that they can do so safely and with confidence.

The Rail Delivery Group’s #RailToRecovery campaign that will be launched on Monday 7 September to coincide with the next uplift in services.

We would appreciate if you could join us in supporting the campaign which aims to remind people that train travel is again a viable, safe and indeed green option for travelling, and that taking the train will help local high streets, businesses and communities recover.

To take part, simply to print off and use the blank space on the attached ‘I’m taking the train to…’ sign to explain why you have or will be taking the train and to post a picture of you holding this on your social media accounts from Monday using the hashtag #RailToRecovery and tagging @LNER. Reasons could include for example, ‘support my local businesses’, ‘do my job as an MP’ or ‘reduce congestion and pollution’ and you could choose to be photographed at your local station.

Reserve your seat before you travel

Finally, a reminder that, at this time and to support social distancing, everyone travelling with us is required to make a seat reservation before boarding. Reservations can be made up to five minutes in advance online or at one of our Travel Centres. Full details, including for those with flexible or season tickets, can be found here.

If you have any questions about LNER, please let us know. We can be contacted via publicaffairs@lner.co.uk.

The latest coronavirus information can be found on the dedicated page on our website lner.co.uk/travel-information/coronavirus-travel-information/ and Twitter @LNER

Questions relating to tickets and personal travel should continue to be directed to our Customer Service Team.