Communicate Consultants are proud to join the Chamber of Commerce and delighted to announce a series of soft skills training courses open to all businesses in Edinburgh.
How to become recognise the importance of assertion in certain situations, how to say know, and recognise the impact of our behaviour on others
- 17 March – The Impact of Me 0930 – 1230
Learn how to build on positive impacts, understand more about self-image, values and beliefs and the effects this can have on our performance at work
19 March – Influencing and Negotiating Skills – 0930 – 1630
Explore the principles of influencing and learn how to apply them in your daily business and explore negotiation techniques to enable you to achieve mutually successful outcomes
14 April – Coaching Skills – 0930 – 1630
A close look at the role of the coach, coaching blocks and how to overcome them and the importance of adapting your style to suit the situation
22 April – World Host – Principles of Customers Service – 0930 – 1630
How to enhance service, by looking at the importance of first impressions, dealing with complaints and gaining brilliant product knowledge (pitched at the hospitality and tourism markets)
30 April – World Host – Supervising Principles of Customer Service 0930-1630
Learn how to get the best from your team members, in order for them to deliver great service. The day will cover motivation, delegation and coaching techniques. (pitched at the hospitality and tourism business)
Costs for full day courses are £199+ Vat and the half day courses £99 plus VAT. These prices include materials for the day, all refreshments and lunch on the full day courses.
Please contact firstname.lastname@example.org for more information and we look forward to hearing from you.