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News & Blog

91% Record Achievement for Mercat Tours

Posted: 9th October 2014

Mercat Tours LogoEdinburgh-based family business, Mercat Tours, has been awarded 91% by VisitScotland in their recent quality assurance visit. Graded with only 12 other tourism attractions in Scotland achieving over 90% in their assessment, the national tourism board acknowledged the exceptional visitor experience delivered by the people of Mercat.

Awarded 5 stars for the 8th year running and the only walking tour company with the accolade, the detailed grading has been a target for the business to better year on year. Inspired and learning from industry excellence such as The Royal Yacht Brittania with their 97% grading, Mercat has strived to invest and improve their tour experience for visitors and staff alike.

“We are absolutely thrilled to receive this award, especially as VisitScotland’s Quality Assurance scheme is now a benchmark for quality assessment internationally. Constant review of what we do by listening to visitor’s feedback and scrutiny for awards such as this help us to develop and improve. It means a great deal to have the hard work of our staff and our business ethos recognised and rewarded.” Frances Mann, Head of Product and Training.

The record grading is the latest, valued award for Mercat following a successful year which has seen the company’s commitment to quality acknowledged with a National Scottish Thistle Award, Scottish Business in the Community SME of the Year and GTBS GOLD re-awarded for sustainable practise.

Mercat aim to celebrate their 30th year with further growth in 2015, including new language products, themed tours and partner collaboration focusing on high quality storytelling experiences.

TOUR 5 STAR - Mercat Tours

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Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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