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Understanding and Developing Effective Communication Skills for Work - Kickstart Scheme

Understanding and Developing Effective Communication Skills for Work - Kickstart Scheme

@ Edinburgh Chamber of Commerce Delivered Online Edinburgh Midlothian EH2 2LE

19th January, 2022 13:30-16:30 Training 125.00-150.00
This workshop covers the basics and essentials of effective communication within a business and place of work context.  We cover both verbal and written communication styles. 

Learn how to manage your anxiety and nerves when having to speak up in meetings.  Understand how to adopt and use appropriate styles and language in a business environment.

How to construct and respond to business emails will be covered during this session. You will see examples of good and not so good emails and when and how to use CC, BCC and Forwarding functions.  The final part of this workshop focuses on other forms of business written communication including reports and summaries. 

Who should attend
Being a confident communicator, via written, verbal, face-to-face or digital channels, is an essential core skill of working life.  Those moving into the world of work, transitioning from School, College, and University or after a period of unemployment will gain value from this workshop.

Learning Outcomes
  • Understanding the importance of effective communication skills at work
  • The communication process, and the importance of “feedback”
  • How to speak clearly and concisely at Meetings to get your key messages across
  • Managing nerves and anxiety during face to face communication
  • The differences between online (video conferencing) and in-person meetings and how to adjust your communication styles for each environment
  • Written communication styles and use of language for business emails, letters, reports and other forms of business writing
Course Director: Bryan Leslie

Train your team:
This course can be delivered on site for corporate teams and tailored to your specific requirements. For details contact

The ECC training experience:
Expert trainers - Passionate specialists who keep up to date with the latest trends in their field
Quality delivery - Trainers are assessed annually on the quality of their delivery and delegate engagement
Practical training methods - Theory and practical based training to take back to the office
Small class sizes - No more than 15 people to ensure you get the most from our trainers
Wide breadth of topics - ECC offer over 40 different essential business training courses covering everything from Leadership and Management through to Digital and International Trade
3 learning levels – Beginner /Introductory, Intermediate and Advanced
Cancellation PolicyClick Here

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