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Essential Management Skills

Essential Management Skills

@ Edinburgh Chamber of Commerce 40 George Street EDINBURGH Midlothian EH2 2LE

17th March, 2020 09:30-16:30 Training 195.00-250.00
Essential Management Skills

How confidently would you answer yes to these questions?
  • I will delegate a duty even though I can do it better and quicker than others?
  • I will not worry at home about conversations I need to have at work?
  • I believe I can handle conflict in the workplace effectively?
  • I can effectively manage good and poor performance?
  • I effectively manage my time and keep focused on the main priorities?
  • I have all the skills and support I need to be a great manager?
If you would answer ‘no’ to one or more of these questions then this workshop is for you.

Course Outcomes:  

You will leave this training with……
  • Greater confidence in leading and managing people
  • Feel less stressed about handing difficult conversations and conflict.
  • Your team will feel more empowered and engaged in the business
  • Feel confident about holding robust delivery conversations
  • Enhanced personal and team performance
  • Greater time management and priorisation skills
  • Opportunity to discuss people management in a safe environment    
Who should attend this course?

Aimed at newly appointed managers or managers, directors and business owners who wish to develop further their management skills.

Course outline:

The workshop will explore how best to delegate and overcome the barriers to delegation and develop your active listening and good questioning techniques which are key to handling difficult conversations.

Strategies will be shared for managing conflict in the workplace and how to apply them on a day-to-day basis. There will be an opportunity to practice the five steps to having robust dialogues and great delivery conversations and explore how to adapt your approach to different team members and personalities. Finally, ‘time management’ and ‘priorisation’ skills will be covered to help you enhance your personal performance.

Remember, there is a clear link between how you manage your people and the performance of your team/ department or business.
Trainer info:

Mark Douglas is a director, mentor and coach who has had a wide and varied career.
He has been a change management consultant, led various functions including Supply Chain & Operations, HR, Learning & Development, Retail Management and Property Development for a major multinational company, an associate lecturer with Dundee Business School and since 2012 a business partner in Blue Ptarmigan and a business mentor and coach with the Princes Trust.

He has extensive experience in the design and delivery of people based ‘performance improvement interventions’ for SME’s, large corporations and public sector bodies.

Quotes/Testimonials from delegates who have previously attended training with Mark Douglas:
  • ‘A superb session that I would highly recommend.’
  • ‘Highly recommend if you are looking to be more effective and influential in the workplace.’
  • ‘Great presenter. A worthwhile course to attend A+++.’
  • ‘I very much enjoyed the course. It was clear, relevant and well delivered. Would recommend to others.’

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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