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Delivering Exceptional Customer Service – Kickstart Scheme

Delivering Exceptional Customer Service – Kickstart Scheme

@ Edinburgh Chamber of Commerce Delivered Online Edinburgh Midlothian EH2 2LE

7th December, 2021 09:30-12:30 Training 125.00-150.00
Delivery of exceptional customer service is key to business success. Staff that understand and believe in customer service excellence are a prized asset. This practical training workshop explores in depth what customer service actually means, and how to provide it. Examples of best practice and case studies are presented during the session, and delegates will gain valuable hints and tips on how to embed customer service as a core feature of their daily work.   

Who should attend
Those starting off in the world of work, school, college and university leavers and those transitioning into a service-based role will all find benefit from attending this workshop.

Learning Outcomes
  • Defining what excellence in Customer Service is
  • Basics of best practice in Customer Service provision online, in writing, and face to face
  • How to use your initiative and common sense when delivering service
  • Going the extra mile
  • Dealing with issues, grievances and customer complaints
  • Putting the customer at the core of everything you do
  • Understanding the difference between internal and external customers
Course Director: Bryan Leslie

Train your team:
This course can be delivered on site for corporate teams and tailored to your specific requirements. For details contact

The ECC training experience:
Expert trainers - Passionate specialists who keep up to date with the latest trends in their field
Quality delivery - Trainers are assessed annually on the quality of their delivery and delegate engagement
Practical training methods - Theory and practical based training to take back to the office
Small class sizes - No more than 15 people to ensure you get the most from our trainers
Wide breadth of topics - ECC offer over 40 different essential business training courses covering everything from Leadership and Management through to Digital and International Trade
3 learning levels – Beginner /Introductory, Intermediate and Advanced
Cancellation PolicyClick Here

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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