Training Event

Training Event
Customer Service Excellence

Customer Service Excellence

@ Edinburgh Chamber of Commerce 40 George Street EDINBURGH Midlothian EH2 2LE

6th March, 2019 09:30-16:30 Training 195.00-250.00
Customer Service Excellence

This highly interactive and practical full day course equips delegates with the skills, knowledge and understanding required to deliver a world class standard of service to customers and visitors.   

Training offers insights into:
  • Understanding who your customers are and what they want, need and expect
  • Adopting a positive attitude and choosing appropriate behaviours for every service encounter
  • How to resolve problems and complaints quickly and efficiently to the customer’s satisfaction
  • Promoting your organisation’s products and services
  • Developing a culture of continuous quality service improvement
Course Outcomes:  

By the end of this course you will be able to:
  • Identify what excellence in customer care means and the standards expected
  • Identify and meet customer requirements more effectively
  • Deliver and exceed customer expectations through the delivery of a more professional service
  • Enhance methods of delivering customer service using telephone, email and face to face as effectively as possible
Who should attend?

This course is aimed for all those who have a customer focus, both with internal and external customers.  Individuals working in Hospitality, Tourism, Sales and Account Management will find this training of particular benefit.

Course Format:

Training is highly interactive and participative.  It includes a mixture for formal presentation, group discussions, tutor input and practical exercises to illustrate and embed best practise in customer service.

‘Excellence is a habit’ – this course will review your great habits and redirect those that are not customer focused.

Trainer info:

Catherine Bowie is a renowned and highly respected trainer who has been leading Customer Service courses throughout Scotland for over 20 years.  She has a wealth of knowledge and experience in all sectors.
'Catherine comes prepared, engages with her audience, and adds value by providing useful feedback and analysis from her training sessions - she is very knowledgeable about tourism and hospitality in Scotland.' - Judith Auld, Member Employment Tribunals Panel at HM Courts and Tribunal Service.

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
Read more here