Training Event

Training Event
Customer Service Excellence

Customer Service Excellence

@ Edinburgh Chamber of Commerce 40 George Street EDINBURGH Midlothian EH2 2LE

6th March, 2019 09:30-16:30 Training 195.00-250.00
Customer Service Excellence

This highly interactive and practical full day course equips delegates with the skills, knowledge and understanding required to deliver a world class standard of service to customers and visitors.   

Training offers insights into:
  • Understanding who your customers are and what they want, need and expect
  • Adopting a positive attitude and choosing appropriate behaviours for every service encounter
  • How to resolve problems and complaints quickly and efficiently to the customer’s satisfaction
  • Promoting your organisation’s products and services
  • Developing a culture of continuous quality service improvement
     
Course Outcomes:  

By the end of this course you will be able to:
  • Identify what excellence in customer care means and the standards expected
  • Identify and meet customer requirements more effectively
  • Deliver and exceed customer expectations through the delivery of a more professional service
  • Enhance methods of delivering customer service using telephone, email and face to face as effectively as possible
     
Who should attend?

This course is aimed for all those who have a customer focus, both with internal and external customers.  Individuals working in Hospitality, Tourism, Sales and Account Management will find this training of particular benefit.

Course Format:

Training is highly interactive and participative.  It includes a mixture for formal presentation, group discussions, tutor input and practical exercises to illustrate and embed best practise in customer service.

‘Excellence is a habit’ – this course will review your great habits and redirect those that are not customer focused.

Trainer info:

Catherine Bowie is a renowned and highly respected trainer who has been leading Customer Service courses throughout Scotland for over 20 years.  She has a wealth of knowledge and experience in all sectors.
 
'Catherine comes prepared, engages with her audience, and adds value by providing useful feedback and analysis from her training sessions - she is very knowledgeable about tourism and hospitality in Scotland.' - Judith Auld, Member Employment Tribunals Panel at HM Courts and Tribunal Service.

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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