Nine out of ten passengers are satisfied with ScotRail, a new independent passenger survey has revealed.
The National Rail Passenger Survey of more than 1,200 passengers in Scotland revealed that satisfaction with ScotRail is at 90 per cent – an increase from 83 per cent since the previous survey in autumn 2016.
This is substantially ahead of the UK-wide average of 83 per cent, and equals ScotRail’s best ever overall satisfaction rating. Just 3 per cent of those surveyed said they were dissatisfied with ScotRail.
Highlights from the survey include:
– 92 per cent are satisfied with the speed of ScotRail journeys
– 85 per cent are satisfied with ScotRail’s punctuality and reliability
– 83 per cent are satisfied overall with ScotRail station facilities
– 82 per cent are satisfied overall with ScotRail train facilities
Alex Hynes, Managing Director of the ScotRail Alliance, said:
“This equals our best ever result, and shows that the vast majority of our passengers are satisfied with the work ScotRail is doing to build the best railway Scotland has ever had.
“For nine out of ten ScotRail customers to be satisfied with our performance at a time when we are delivering one of the biggest upgrades to our network since Victorian times is down to the hard work of our dedicated staff at the ScotRail Alliance, a partnership between Abellio ScotRail and Network Rail.
“These results are really encouraging, but we aren’t complacent. The major investment we are making now will mean faster journeys, more seats and better services for our customers.”
Airport credits support of city partners in helping achieve passenger milestone
Edinburgh Airport is predicting tomorrow, Tuesday 23rd December, as the day it will hit the 10 million passenger mark – the first time a Scottish airport has achieved this major milestone.
Airport experts have been analysing the figures closely and expect the 10 millionth passenger to travel through the terminal during the course of tomorrow afternoon.
After seeing record-breaking passenger numbers last year, the airport has continued to see more people than ever before travel through its terminal, thanks to a number of short and long haul destinations launching in 2014, including the city’s first Middle Eastern service to Doha with Qatar Airways.
Like 2013, July and August both recorded over a million passengers with July being the busiest month the airport has ever seen with over 1.1 million people travelling.
Gordon Dewar, Chief Executive of Edinburgh Airport, said: “After a record-breaking 2013, we set our sights on hitting the 10 million mark this year. Our passenger numbers have been growing and growing and this year’s successes in securing fantastic new routes to a range of short and long haul destinations has helped drive the increase.
“We’ve been lucky to play our part in delivering a phenomenal year for Scotland, one which we’ve been on the global stage. Events like The Ryder Cup and Edinburgh Festivals attracted huge numbers of visitors to Scotland.
“This achievement wouldn’t have been possible without the exceptional hard work from our city partners. The help and support they have given us this year has been outstanding. A huge thank you is also due to the thousands of people who work at the airport, from terminal operations and Security Officers to cleaners and airline crew. They have truly worked their socks off this year and we’re planning to officially mark this milestone with a party in January.
“We’re now looking forward to a new year and a new challenge to ensure Edinburgh Airport remains where Scotland meets the world. The next twelve months look set to be very exciting as we gear up to welcome even more new airlines to the capital, including Etihad Airways which will launch its new service to Abu Dhabi in June.”
Minister for Transport and Islands Derek Mackay said: “This is a fantastic milestone for Edinburgh Airport and for Scotland. It rounds off an incredible year for Edinburgh which saw the airport play its role in 2014’s exciting programme of events, including the Commonwealth Games, The Ryder Cup and a second Year of Homecoming.
“With new services to long haul destinations like Doha and Chicago now launched and a new service to Abu Dhabi set to take off next year, I’m sure Edinburgh Airport will continue this success in 2015.”
David Birrell Chief Executive Edinburgh Chamber of Commerce added: “Scotland has enjoyed one of our highest global profiles as a country in 2014 and we must try to harness as much of this energy as possible in 2015.
“To achieve 10 million passengers is a fantastic milestone for our capital’s airport and we must all join forces to ensure that Edinburgh, and Scotland, continues to be seen as a leading destination for tourism, recreation and business in an increasingly competitive and complex global market.”
More information from:
Stuart Young, Communications Officer
07730 148022 or stuart_young@edinburghairport.com
About Edinburgh Airport:
Edinburgh Airport is Scotland’s busiest airport. More than 40 airlines serve 100-plus destinations and 9.78 million passengers passed through the airport in 2013 – the busiest year ever for a Scottish airport.
July 2014 was the airport’s busiest month ever with over 1.1 million passengers travelling through its terminal.
It is the 5th largest in the UK, in terms of passenger numbers, and employs over 5000 people, contributing hundreds of millions of pounds to Scotland’s economy.
Edinburgh Airport was named best in Britain, and top three in Europe, for passenger satisfaction, at the Airport Service Quality (ASQ) Awards for 2012 and ‘Best European Airport (5-10m passengers)’ at the ACI EUROPE Best Airport Awards for 2012. It has also won Scottish Airport of the Year at the Scottish Transport Awards in 2013 and 2014.
