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Scottish Water looks for Chamber of Commerce to lend business expertise to new website development

Posted: 30th November 2016

Scottish Water is developing a new website and is looking for the Chamber of Commerce to support in its development through an online survey.

The utility is reaching out to household customers, business customers and water service suppliers to get their views on what they are looking for when they go to a website for information and advice.

Douglas Millican, Chief Executive, said: “We supply 2.5million homes and 152,000 businesses with water and waste water. As a key service provider for Scotland’s economy it is essential that our web offering meets expectations and delivers for business and home alike. We need a website that will be easy for our visitors to use.

“As we develop our website, we are listening to our customers and our research driven approach is giving us a clear picture of what we need to do. But we are also very clear we need to hear what businesses have to say.”

William Ancell, Web Manager, added: “The business and developers side of our website counts for around a third of our content and is a critical information resource for housebuilders, service providers, developers, land owners and general businesses.

“This survey will help us to gather views from across our user base. Ultimately, we want to deliver an industry-leading website that serves the homes and businesses of Scotland. So please get involved in ensuring we deliver a website that meets your requirements. All feedback is greatly appreciated.

Scottish Water hopes to have it new look website available in late spring and in an exciting new design which is easily accessible on computers, tablets and smartphones.

The survey can be found at: https://www.surveymonkey.de/r/SW_EDI_Research

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