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ScotRail welcomes arrival of customer hub at Tweedbank

Posted: 20th January 2017

Customer hub - 18 Jan 17The ScotRail Alliance is pleased to announce that a new customer hub, offering locally-produced refreshments as well as toilet facilities, will open at Tweedbank station on Monday.

The new development adjacent to the platform will allow customers to purchase refreshments and access toilet facilities at the Borders Railway terminus for the first time. The retail outlet will be operated by local business Born in the Borders, and offer a selection of award-winning food and drink to customers passing through the station. An accessible public toilet will open at the same time.

Two full-time jobs have been created through the new hub, which will be open seven days a week and will be available from 5.45am on weekdays.

To celebrate the launch, customers passing through the station will be able to enjoy complimentary treats produced locally, including scones, tablet, and Born in the Borders ales

Installation of the new facilities was jointly funded by Transport Scotland and the train operator through the franchise, and the Scottish Government, through the Borders Railway Blueprint Partnership.

John Henderson, owner of Born in the Borders, said “Following our success in the Galashiels transport interchange, we are delighted to continue our adventure along the railway.

“We are very much looking to bringing a taste of the borders to the local community in Tweedbank, commuters, and tourists alike.”

The ScotRail Alliance’s head of retail and revenue development, Chris Hassall, said: “The opening of this new customer hub at Tweedbank will further enhance the experience of customers traveling on Scotland’s newest railway line.

“It brings the very best in local produce to commuters and tourists alike, as well as underlining our commitment to the area and supporting Scottish suppliers.”

Councillor David Parker, leader of the Scottish Borders Council, said: “This new customer hub will be a hugely welcome addition for users of Tweedbank Station.


“For the first time, the thousands of commuters and visitors using the station every year will have access to toilet facilities as well as refreshments and food from award-winning Born in the Borders, who will provide quality products and excellent customer service.


“There are other positive announcements to come in 2017, which will aim to maximise the economic benefits the Borders Railway offers.”


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