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ScotRail customers to benefit from new customer hub at Tweedbank

Posted: 8th November 2016

7 November 2016

 ScotRail has announced that commuters and tourists in Tweedbank will soon benefit from a new retail outlet and public toilet facility at the station.


Working in partnership with ScotRail, Born in the Borders will open in January 2017.


The new customer hub will provide a range of locally sourced hot and cold drinks, sandwiches, snacks, confectionery and newspapers along with an accessible public toilet.


Installation of the new facilities is jointly funded by Transport Scotland and the train operator through the franchise, and the Scottish Government, through the Borders Railway Blueprint Partnership.


The successful applicant for lease of the retail outlet is successful local company, Born in the Borders.


ScotRail’s selection of a local operator supports the vision to make the Borders region a great place to live, work and visit.


Cathy Craig, Commercial Director at ScotRail said: “The Borders Railway has been an extraordinary success in forging closer links between communities in the Borders and Midlothian, and the rest of Scotland.


“The new customer hub reinforces our commitment to the route and I’m sure will be most welcome by people who are travelling for business or leisure.”


John Henderson, Owner of Born in the Borders said: “After the success of our café in Galashiels, we are delighted to be continuing our exciting adventure along the Borders Railway.


“We have some extremely innovative plans for Tweedbank, including a pre-order coffee App so people can order on the way to the station and just grab and go when they get there.


“As always, local food and drink will be at the heart of our offering.”


Councillor David Parker, Leader of Scottish Borders Council added:  “I am delighted that ScotRail and the Borders Railway Blueprint Partnership are providing toilet and kiosk facilities at Tweedbank Railway station.


“It is very welcome news that Born in the Borders, a growing local business, has been chosen as the operator of the new kiosk and their commitment to quality products and excellent customer service will be welcomed by visitors and regular railway passengers alike.


“The provision of toilet facilities will greatly enhance Tweedbank station and with other improvements planned for the Borders Railway in 2017, it is clear there will continue to be many future positive developments to come.”


Media enquiries

ScotRail Communications

0141 335 4506 / 5087 / 5152


Notes to editors Born in the Borders is a multi-award winning provenance-based brewery and visitor centre based at Lanton Mill, near Jedburgh. The company also runs the café in the Galashiels Transport Interchange.


Owner, John Henderson, is Chair of the Scottish Borders Food and Drink network and Vice-Chair of the Scottish Borders Tourism Partnership. John also sits on the new Midlothian and Borders Tourism Action Group, set up to deliver the recently won Scottish Enterprise and Borders Railway Blueprint Destination Development funding.


Provisional trading hours (to be confirmed) Monday – Friday 6am-6pm Saturday 7am-7pm

Sunday 7am-2pm

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