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Queen Street Tunnel Closure – Countdown Begins

Posted: 22nd February 2016
  • Timetables available to download from scotrail.co.uk
  • Interactive map shows diverted train routes
  • Teams at stations handing out customer advice

The ScotRail Alliance’s customer communications campaign steps up a gear from today with the publication of digital timetables that will begin from Sunday 20 March, to coincide with the tunnel closure.

The new timetables will allow passengers to quickly check how their own journeys will be affected. Printed timetables will be available in stations from the second week in March.

And, to help customers understand the changes, the train operator has created an interactive, ‘moving’ map that shows how trains will be diverted throughout the tunnel closure.

Customers can select their departure station and see the new routes to and from Glasgow Queen Street Low Level and/or Glasgow Central. Journey times will be longer as a result of these diversions.

Additional carriages will be added to services that are running to provide as much extra capacity as possible.

Jacqueline Taggart, ScotRail Alliance’s customer experience director, said: “We’re advising customers to download the timetables straight away, so they can plan how and when they will travel for the duration of the work.

“We’re doing everything we can to alert customers to the change. From this week we’ve got staff at key stations giving out handy, pocket-sized leaflets with loads of information about key route changes.”

For more information, and to download timetables, please visit www.scotrail.co.uk/QueenStreetTunnel

Business Comment

Business Comment is the Edinburgh Chamber of Commerce’s bi-monthly magazine. It provides insight on Edinburgh’s vibrant business community, with features on the city’s key sectors, interviews with leading figures and news on new business developments in the capital.
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