At LNER we are working hard to recover from the pandemic and transform our services for the long-term, attracting customers back, supporting our communities and continuing to be a great place to work.

Working together is the best way to deliver this bright future. For these reasons it is disappointing that the RMT has planned industrial action on 21, 23 and 25 June 2022 that will unfortunately impact LNER services.

LNER has contingency plans in place allowing us to run as many services as possible for our customers, however we will be running a reduced timetable between 20 and 26 June.

We have proactively contacted all customers in advance of the disruption and are in the process of sending further information to customers detailing the different options available to them and how to make any changes or requests for refunds as simply and smoothly as possible. Our dedicated webpage, Strike action | LNER, outlines what options are available to our customers whose journey with LNER falls between 20-26 June.

Due to the reduction in trains that will be running across the entire rail network next week, there will be a limited service running on all services, including LNER trains. We recommend customers only travel by rail if necessary. Those who need to travel should check before making their journey and should expect severe disruption.

For those customers that must travel we strongly recommend making a seat reservation before travelling on an alternative LNER service, otherwise they may need to stand. Reservations can be made here.

From Friday 17 June, customers will be able to request a full refund or change of journey with no additional charge via the LNER website or app. This is available to all LNER customers who wish to change their journey booking between 20-26 June 2022 (inclusive).

LNER customers can book another LNER train free of charge within seven days of their original journey date. We recommend customers book directly through the LNER website or app, as booking a new journey cannot be done at the station or onboard.

For customers who have made Passenger Assist bookings, LNER will be in touch directly with them to help with any changes or queries.

Please do share this information.