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MSP Derek MacKay joins Royal Bank CEO Ross McEwan as Little Book of Big Scams is rolled out across Scotland

Posted: 15th August 2018
  • Politicians, Police Scotland, The Royal Bank of Scotland and SBRC join forces to explore ways to help protect customers and the general public against fraud and scams
  • Hosted at 36 St Andrews Square, the group met following the launch of the Royal Bank’s Little Book of Big Scams
  • The 4th edition of Royal Bank of Scotland’s Little Book of Big Scams now includes a leaflet specifically looking at cyber crime and cyber fraud


In a step to stop scammers in their tracks and keep customers’ money safe, senior politicians, security specialists and Police Scotland joined Royal Bank CEO Ross McEwan in Edinburgh to discuss ways of helping keep Scotland safe from the growing impact of fraud and cybercrime.


The banking boss held an event held this morning (Wednesday) at Royal Bank of Scotland’s flagship branch at St Andrew’s Square alongside MSP Derek MacKay, the SBRC’s Mandy Haeburn-Little and Police Scotland Chief Superintendent John McKenzie to discuss steps that could be taken to stop fraudsters in their tracks.


The meeting coincided with the launch of the fourth edition of Royal Bank of Scotland’s Little Book of Big Scams, which has been developed with support and input from some of the parties at the meeting.


The launch also includes new cyber fraud advice booklets, which are available online and in print.


Ross McEwan, Chief Executive, Royal Bank of Scotland Group said:


“Keeping our customers safe and secure is a bank wide priority, we are committed to helping our customers and communities protect themselves from scams and the fear of being scammed. We believe that prevention through education is key and are delighted to be working with Police Scotland on this informative guide as well as looking at how we can work together


“This book and our plan to provide Friends Against Scams Training to one million people across the UK by 2020 will help customers and non customers to spot a scam and empower them to help prevent relatives, neighbours and friends from becoming victims.



Police Scotland Chief Superintendent, John McKenzie commented:


“Police Scotland is delighted to support the relaunch of the Little Book of Scams materials in Scotland to assist our communities in staying safe in the virtual and the real world. These publications offer excellent advice in raising awareness and most importantly, provide easy tips to prevent you becoming a victim of the ever-growing variety of scams and fraudulent activity, which criminals may use, to steal your money or personal details. I encourage you to read and share these documents with your family and friends to increase your knowledge and understanding to reduce the harm often associated with these crimes and by doing so, stay safer in your online activities.”


Chief Executive, SBRC, Mandy Haeburn-Little added:


“We are really delighted that RBS have yet again been at the forefront of customer protection around Cyber Security. The bank was one of the very first companies to be Cyber Catalysts or ambassadors for Cyber Security in Scotland, working directly with SBRC and the Scottish Government.


“At a time when so many companies struggle to create digital trust with their customers, I commend RBS for their tireless activity and their absolute commitment to understanding individual customer needs in this area. This publication is the next stage in supporting those customer needs”.


The Little Book of Big Scams, compiled in partnership with the Police Scotland, highlights the most common scams that customers fall for and provides simple tips on how they can protect themselves. Furthermore, for customers who are victims of fraud the book provides advice on the best course of action to report and remedy the unfortunate situation they may have found themselves in.


The types of scams that customers are experiencing range from face to face fraud to those carried out anonymously by someone online. The most common scams include romance fraud, recruitment fraud, holiday fraud and ticketing fraud.


The book and advice can be found online at:

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