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LNER COVID-19 Update: Reservation-only, reintroduction of services, and regionally-inspired face coverings

Posted: 20th July 2020
  • Update on reservation-only services
  • Reintroduction of Inverness and Aberdeen services
  • Regionally-inspired face coverings launched

If you have questions about any of this, please just let us know.

Reservation-only services

As we have mentioned in previous updates, our trains are all now reservation-only, allowing our customers to adhere to social distancing and avoid overcrowding.

This is a dynamic reservation-only approach that we introduced during the pandemic and are continually improving. It enables customers to secure a reservation up to five minutes before each service departs each station. It now also allocates specific socially distanced seats and customers can easily cancel as well as make reservations – giving us a clearer picture of how busy each of our services will be, so we can better manage demand.

We are reminding customers that they should sit in the safe, socially distant seat that the booking system has allocated to them, even if other parts of the train seem available. This is because these seats may be booked by someone else boarding at a later station.

Reservation-only is one of several measures we have in place to keep customers and colleagues safe, alongside high-performance ventilation systems, frequent cleaning and fogging using high-grade and anti-viral products and mandating that everyone onboard wear a face covering unless they are exempt.

Scottish services resume

From Monday 20 July, we will start calling at all the intermediate stops on our Aberdeen services again. In addition, we are planning to reintroduce our Inverness services and our remaining Aberdeen services in August, as accommodation has become available for our colleagues to use. We will provide a further update when we have a confirmed date.

Regionally-inspired face coverings launched

This week we announced three regionally-inspired face coverings, available for customers to order. Our first three exclusive designs, manufactured on our route, have been hand-illustrated to celebrate some of our most popular destinations – Edinburgh, London and Newcastle.

The proceeds of all sales will go to the official LNER charity partner, the Campaign Against Living Miserably (CALM).

If you have any questions about LNER, please let us know. We can be contacted via PublicAffairs@LNER.co.uk

The latest coronavirus information can be found on the dedicated page on our website lner.co.uk/travel-information/coronavirus-travel-information/ and Twitter @LNER

Questions relating to tickets and personal travel should continue to be directed to our Customer Service Team.



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