Harvey Nichols launches Virtual Concierge service

Luxury retailer, Harvey Nichols, is launching its first ever Virtual Concierge service.

Due to current Government guidelines, and the lockdown in England and the Republic of Ireland, Harvey Nichols Edinburgh is currently the only physical store trading in the UK and ROI. Yet whilst many of the luxury retailer’s physical stores may be closed, and to support the current Tier level travel restrictions in Scotland, the doors of their new virtual store are open 24/7 and ready to welcome shoppers. Launching today, customers will be able to access all the latest fashion trends, beauty drops and Foodmarket favourites via the new digital service.

The Virtual Concierge will deliver a personal shopping experience direct to customer’s devices across the nation. Easy to use, customers visiting the website simply need to select their local store and either call or email the dedicated Harvey Nichols team who’ll take care of all their festive shopping needs.

“2020 has been a year unlike any other. Our new Virtual Concierge concept will enable customers to experience a bespoke, one-to-one service akin to an appointment in our physical Personal Shopping departments from the comfort of their own homes. Whether a customer is looking for a gift for a loved one or looking for a new wardrobe edit, our team of stylists will be on hand ready and waiting to offer our signature first class service and expert advice.”

Louise Masson, General Manager at Harvey Nichols Edinburgh